Do I need a referral/authorization for behavioral health services?
The need for referrals/authorizations can vary by the type of service. To see what's covered by your plan, visit the Benefit Description tab.
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Am I covered to see my psychologist/behavioral health provider via telehealth?
We’re expanding the types of care available via telehealth to better meet the needs of our members. Any medically necessary service covered under a member’s health plan can now be performed via telehealth (by video or phone) when appropriate, and offered by your doctor.
Is my provider in my plan network?
To verify whether your provider is in-network use our Find a Doctor & Estimate Costs tool. You can then search by provider name, medical group, facility name, or specialty type. To find providers in your network, sign in to the tool or or enter your network and the geographical area you would like to search.
What are my benefits are for outpatient surgery?
Your benefits for outpatient surgery can be found by clicking on the Benefit Description tab.
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Do I need a referral or authorization for an upcoming surgical procedure?
Some outpatient surgical procedures may require prior authorization. Please check with your provider or call Member Service at the number on your ID card.
What is my cost share for my upcoming outpatient surgical procedure?
Your cost share details for outpatient surgical procedures can be found by clicking on the Costs tab.
You can also use our Cost Estimator Tool to help plan for any expenses.
You can also use our Cost Estimator Tool to help plan for any expenses.
Tax Forms
Short Description
Available tax docs for previous year
Keywords
income, tax, 1099-B, 1099-c , tax forms
Link
/tax
Link Feature
Type of Link
Firefly Health – A Virtual Primary Care Provider
Short Description
If you are a Massachusetts member, Firefly Health offers virtual primary care via video and chat with an experienced, physician-led team that can create a personalized care plan designed to cover your care needs, including behavioral health support.
Keywords
Doctor, Firefly, Firefly Health, E-health, Online Doctor, Primary Care, Primary Care Provider, Physcian, PCP, Remote, Telecare, Telehealth, Telemedicine, Update Primary Care, Video Call, Virtual, Video Doctor
Link
https://www.firefly.health/bcbsma
Type of Link
Jump Message
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Blue Cross Blue Shield of Massachusetts
Visiting Firefly Health
Firefly Health is an independent health care provider that offers virtual primary care via video and chat with an experienced, physician-led team.
By selecting Continue, you acknowledge that you’ve read and understood the statement below and wish to visit https://www.firefly.health/bcbsma.
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Your use of the selected site is subject to the Terms of Use and Privacy Policies of the publisher of that site. Blue Cross Blue Shield of Massachusetts’s Terms of Use and Privacy Policy don’t apply at the selected site. Use of any such site, including the information, services, products, materials, and any other resources contained on it, is conducted solely at your own risk.
Pay My Bill
Short Description
As a direct-pay member, you are responsible for paying the premium on your health plan. To pay your bill online, please visit the Benefitfocus site to get started.
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Link
/sso/ebilling
Link Feature
Type of Link
UMass Memorial Health providers (Tier 1)
Service Benefit Category Id
12754